SMART tag Resource Center

Information Architecture | CMS Development | Document Management | UX Design | Stakeholder Management | Data Migration | Zendesk Integration

Crafting a centralized hub for seamless management of documents, guidelines, and marketing materials.

Screenshots of the SMART tag Resource Center

Project Overview

Recognizing the need for a cohesive and accessible repository for SMART tag's diverse range of documents and materials, I spearheaded the development of the SMART tag Resources Center. This project involved comprehensive document collection and auditing, information architecture planning, and the creation of a tailored CMS solution. The goal was to streamline access to vital information, ranging from product documentation to marketing materials, and to integrate development and branding guidelines, ensuring consistency and efficiency across the company.

Problem

In the early stages of the SMART tag Resources Center project, I conducted an in-depth analysis to identify the challenges in information management within the company. Collaborating with various departments, I gathered and audited a wide array of documents, uncovering a significant need for a centralized and organized system. This process included card sorting exercises and discussions with employees to develop a clear and effective information architecture. The insights gained from this phase were instrumental in defining the scope and structure of the Resources Center, ensuring it would effectively serve the company's diverse informational needs.

Screenshots of the SMART tag Resource Center content audit.

Design & Development

In the design and development phase of the SMART tag Resources Center, my focus was on creating a CMS tailored to our specific organizational needs. After consulting with the development team to select a technology stack that aligned with our internal expertise, I took the lead in building the CMS. This process involved meticulously crafting both the backend and frontend, ensuring an intuitive user interface and robust functionalities. I implemented key features such as advanced search, document categorization, and streamlined updating processes. Throughout, my aim was to create a user-friendly platform that would simplify information access and management for all employees.

Screenshots showing the migration from Umbraco CMS to the Zend Desk Platform.

Outcomes & Impact

Since the launch of the SMART tag Resources Center, the platform has significantly improved the accessibility and organization of company documentation. The centralized repository has facilitated better information sharing and consistency in document management across departments. Particularly notable is the integration of development and branding guidelines, which has streamlined processes and enhanced uniformity in our projects. The positive feedback from employees, citing the ease of finding and utilizing resources, underscores the project's success in enhancing operational efficiency and internal communication within the company.

Reflection & Learnings

Reflecting on the creation of the SMART tag Resources Center, this project stands out as a significant achievement in my career. It highlighted the critical role of effective information management in a dynamic corporate environment. Leading the development of the CMS was both challenging and rewarding, deepening my understanding of how technology can be leveraged to streamline operations and enhance communication. This experience reinforced the importance of cross-departmental collaboration and has equipped me with valuable insights into managing large-scale information systems, insights I will carry forward in my future endeavors.

Screenshots and files for the Resources Center.